1 Definitions
In these Terms & Conditions, the following terms shall have the meanings assigned to them below, unless the context requires otherwise:
- "Platform" means the xgo88 website accessible at xgo88.bio and any associated mobile interfaces, APIs, or applications operated by xgo88.
- "xgo88", "we", "us", or "our" refers to the operator of the xgo88 online gaming platform.
- "Member", "you", or "your" refers to any individual who has registered an account on the Platform and is subject to these Terms & Conditions.
- "Account" means the personal gaming account created by a Member upon successful registration on the Platform.
- "Balance" means the aggregate of real-money funds held in a Member's Account at any given time, expressed in Indonesian Rupiah (IDR).
- "Bonus Funds" means any non-cashable promotional credits, free bet allocations, or bonus amounts credited to a Member's Account pursuant to a promotion, subject to applicable wagering requirements.
- "Wagering Requirement" means the minimum turnover of Bonus Funds through eligible games, at specified minimum odds, before conversion to withdrawable real-money funds is permitted.
- "KYC" means Know Your Customer — the identity and age verification process
conducted by xgo88 to confirm a Member's identity, age, and payment method ownership prior to permitting withdrawals or as otherwise required.
- "Prohibited Territory" means any jurisdiction in which access to or use of the Platform is prohibited by applicable law.
- "Responsible Gaming Tools" means deposit limits, session time reminders, cooling-off periods, and self-exclusion facilities made available to Members through the Platform.
2 Eligibility
Age Requirement: You must be at least 21 years of age to register an account, make a deposit, place any wager, or claim any bonus on the xgo88 Platform. This requirement is strictly enforced and non-negotiable.
By registering an account on the Platform, you represent, warrant, and confirm that:
- You are at least 21 years of age as of the date of registration;
- You are accessing the Platform voluntarily and of your own free will;
- You are not accessing the Platform from a Prohibited Territory;
- You are not acting on behalf of, or depositing funds owned by, any third party;
- You do not hold any existing xgo88 Account, whether active, suspended, or previously closed;
- You are not a current or former employee, contractor, consultant, director, officer, or agent of xgo88, or an immediate family member of any such person;
- You have the legal capacity to enter into a binding agreement under the laws applicable to your jurisdiction.
Jurisdiction Notice: Online gambling may be restricted or prohibited in your jurisdiction. It is your sole responsibility to determine whether accessing and using the xgo88 Platform is lawful in the location from which you are accessing it. xgo88 makes no representation that the Platform is legal in all jurisdictions.
xgo88 reserves the right to request documentary evidence of eligibility at any time, including but not limited to government-issued photo identification, proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation within a reasonable time frame will result in account suspension.
3 Account Registration
To access the full range of xgo88 services, you must complete the registration process and create an Account. By submitting a registration form, you agree to the following conditions:
- Accurate Information. All information provided during registration — including your full legal name, date of birth, residential address, email address, and phone number — must be accurate, complete, and current. You are obligated to update your account information promptly if any details change.
- One Account Per Person. Each individual is permitted to hold only one active Account on the Platform. Registering or attempting to register multiple accounts, whether under the same or different identities, is strictly prohibited. xgo88 uses device fingerprinting, IP analysis, and payment method matching to detect duplicate accounts.
- Account Credentials. You are responsible for selecting a strong, unique password for your Account and for keeping your login credentials confidential. You must not share your username or password with any third party. Any activity conducted through your Account using your credentials will be attributed to you.
- Contact Verification. xgo88 may require verification of your email address and/or mobile phone number as part of the registration or ongoing security process. Accounts with unverified contact details may have limited functionality.
- Prohibited Registrations. Registrations submitted using virtual private networks (VPNs), proxy servers, anonymisation tools, or any technology designed to obscure the registrant's true geographic location are prohibited. xgo88 reserves the right to suspend accounts where such tools are detected.
xgo88 reserves the right to decline any registration application without providing a reason. Registration does not guarantee acceptance as a Member.
4 Deposits & Withdrawals
All financial transactions on the xgo88 Platform are conducted exclusively in Indonesian Rupiah (IDR / Rp). The following terms govern deposits and withdrawals:
4.1 Deposits
- Deposits may be made via the following supported channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja.
- Minimum deposit amounts and any applicable limits are displayed at the point of transaction and may be updated from time to time without advance notice.
- Deposits must originate from a payment account registered in the Member's own name. Third-party deposits are strictly prohibited and will result in the return of funds and potential account suspension.
- xgo88 does not charge platform fees on deposits. Any fees levied by the Member's bank or e-wallet provider are the Member's sole responsibility.
- Funds will be credited to your Account once receipt is confirmed by xgo88's payment processing systems. xgo88 is not liable for delays caused by third-party payment providers.
4.2 Withdrawals
- Withdrawals may only be processed to a payment account registered in the Member's own legal name that matches the name on the xgo88 Account. Withdrawals to third-party accounts are not permitted under any circumstances.
- Before a withdrawal is processed, any active Bonus Funds and their associated Wagering Requirements must be satisfied, forfeited, or otherwise settled in accordance with the relevant promotion's terms.
- KYC verification must be completed before the first withdrawal and may be required again for subsequent withdrawals exceeding specified thresholds.
- xgo88 targets the following processing times, which are subject to completion of identity verification: e-wallet withdrawals within five (5) minutes; bank transfer withdrawals within sixty (60) minutes. Processing times may be extended during periods of high transaction volume or where additional verification is required.
- xgo88 reserves the right to delay, hold, or refuse a withdrawal pending investigation where there are reasonable grounds to suspect fraud, money laundering, or breach of these Terms & Conditions.
- Minimum and maximum withdrawal limits apply and are displayed at the point of transaction.
Important: xgo88 does not accept or process transactions in any currency other than Indonesian Rupiah. Any funds received in a foreign currency will be rejected and returned to the originating account, less any applicable bank fees.
6 Betting & Gaming Rules
The following general rules apply to all betting and gaming activity on the xgo88 Platform. Category-specific rules for sports betting — including Asian handicap, mix parlay (accumulator bets), and voor bola (handicap lines) — live casino, slots, online poker, Dragon Tiger, and togel (Indonesia's traditional numbers lottery) are published in the relevant section of the Platform and are incorporated into these Terms & Conditions by reference.
- Finality of Results. All settled game outcomes and sports results are final once confirmed by xgo88's systems. Disputes regarding individual game outcomes must be submitted to support within forty-eight (48) hours of the event in question. xgo88's determination of the correct result is final and binding.
- Technical Errors. In the event of a technical malfunction during a game or betting event, xgo88 reserves the right to void the affected bet or round and return the staked amount to the Member's Account. xgo88 is not liable for losses resulting from technical failures outside its reasonable control.
- Odds and Payouts. Published odds and payout percentages are accurate at the time of display but may be updated without notice. The odds applicable to a bet are those confirmed at the time the bet is accepted by xgo88's systems.
- Minimum and Maximum Stakes. Minimum and maximum stake limits apply across all betting and gaming categories. These limits are displayed at the point of wagering and may vary by event, game, and Member account tier.
- Void Bets. Certain events may be declared void where the underlying event is cancelled, postponed beyond a defined period, or where the integrity of the event is in question. Voided bets will have their stakes returned to the Member's Account.
7 Prohibited Conduct
The following conduct is strictly prohibited on the xgo88 Platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of Balance, and referral to relevant authorities:
- Opening, operating, or attempting to operate more than one Account;
- Providing false, misleading, or incomplete information during registration or KYC verification;
- Depositing funds sourced from criminal activity, including but not limited to fraud, theft, or money laundering;
- Colluding with other Members or third parties to manipulate game outcomes or exploit bonuses;
- Using automated tools, bots, scripts, or artificial intelligence to interact with the Platform in a manner not intended for human users;
- Accessing the Platform from a Prohibited Territory using VPNs, proxies, or other circumvention tools;
- Engaging in chargebacks, payment disputes, or reversed transactions after funds have been wagered;
- Reproducing, distributing, or commercially exploiting any content from the Platform without xgo88's prior written consent;
- Engaging in abusive, threatening, discriminatory, or harassing conduct toward xgo88 staff or other Members via any communication channel.
8 KYC & Verification
xgo88 is committed to operating a secure and compliant platform. As part of this commitment, all Members are subject to Know Your Customer (KYC) verification. The following documentation may be requested:
- Proof of Identity: A valid, government-issued photo identification document such as a national identity card (KTP), passport, or driving licence.
- Proof of Age: Documentation confirming that the Member is at least 21 years of age, which may be satisfied by the identity document above where the date of birth is clearly visible.
- Proof of Address: A recent utility bill, bank statement, or official correspondence issued within the last three months, showing the Member's full name and residential address.
- Proof of Payment Method: Confirmation that the deposit and withdrawal payment method is registered in the Member's own name, which may include a screenshot of the relevant bank account or e-wallet profile page.
KYC verification is mandatory before the first withdrawal is processed. xgo88 may request KYC documentation at any stage of the Member relationship, including at registration, when a withdrawal threshold is reached, or where suspicious activity is detected. Accounts under KYC review may have withdrawal functionality temporarily restricted until verification is complete. xgo88 will process submitted KYC documents within five (5) business days and will notify the Member of the outcome via the registered email address.
Data Retention: KYC documents are handled in accordance with xgo88's
Privacy Policy and applicable data protection obligations. Documents are stored securely and are not shared with third parties except where required by law or for the purpose of verification.
9 Account Suspension & Closure
xgo88 reserves the right to suspend, restrict, or permanently close any Member Account at any time, with or without prior notice, in the following circumstances:
- Breach of any provision of these Terms & Conditions;
- Failure to complete KYC verification within a reasonable time frame;
- Reasonable suspicion of fraud, money laundering, or other criminal activity;
- Detection of duplicate accounts or coordinated multi-account play;
- Receipt of a court order, regulatory direction, or law enforcement request;
- Member-initiated request for self-exclusion under the Responsible Gaming programme;
- Extended inactivity in accordance with xgo88's dormancy policy.
Where an Account is closed for reasons other than breach or fraud, and a positive real-money Balance remains after the deduction of any Bonus Funds subject to Wagering Requirements, xgo88 will make reasonable efforts to return the residual Balance to the Member via the most recently used verified payment method, subject to successful KYC verification.
Members who wish to voluntarily close their Account should contact support at [email protected]. Voluntary closure requests will be processed within three (3) business days. Accounts closed voluntarily with a verified real-money Balance will have the Balance returned as described above.
10 Intellectual Property
All content on the xgo88 Platform — including but not limited to the xgo88 brand name and logo, website design, text, graphics, game interfaces, software, audio, video, data compilations, and the selection and arrangement of all content — is the intellectual property of xgo88 or its licensors and is protected by applicable intellectual property laws.
Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial gaming purposes in accordance with these Terms & Conditions. This licence does not include any right to:
- Copy, reproduce, republish, upload, or transmit any Platform content;
- Modify, adapt, translate, reverse-engineer, or create derivative works based on Platform content or software;
- Use the xgo88 brand name, logo, or trademarks in any manner without prior written consent;
- Sub-licence, sell, or otherwise transfer the licence granted herein to any third party.
Any use of Platform content outside the scope of the licence granted above requires xgo88's prior written consent. Unauthorised use will constitute an infringement of xgo88's intellectual property rights and may result in legal action.
11 Limitation of Liability
Important Notice: Please read this section carefully. It limits xgo88's liability to you in connection with your use of the Platform.
To the fullest extent permitted by applicable law:
- The xgo88 Platform is provided on an "as is" and "as available" basis. xgo88 makes no warranties, express or implied, regarding the Platform's fitness for any particular purpose, uninterrupted availability, or freedom from errors or harmful components.
- xgo88 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of winnings, loss of data, or loss of business opportunity.
- xgo88's total aggregate liability to any Member in connection with any single claim or series of related claims shall not exceed the total amount deposited by that Member in the thirty (30) days immediately preceding the event giving rise to the claim.
- xgo88 is not liable for any failure to perform its obligations under these Terms & Conditions arising from causes beyond its reasonable control, including but not limited to natural disasters, telecommunications outages, government actions, or third-party payment provider failures.
- Nothing in these Terms & Conditions limits xgo88's liability for death or personal injury caused by its negligence, or for fraudulent misrepresentation, where such limitation would be unlawful.
12 Privacy & Data
xgo88 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
In summary, xgo88 collects personal data for the following primary purposes:
- Account registration and identity verification (KYC);
- Processing deposits, withdrawals, and bonus allocations;
- Fraud detection, anti-money laundering compliance, and responsible gaming monitoring;
- Customer support and dispute resolution;
- Marketing communications, where you have provided opt-in consent.
xgo88 does not sell Members' personal data to third parties. Data is shared with third-party service providers solely where necessary for the provision of Platform services and subject to confidentiality obligations. For full details of xgo88's data practices, retention periods, and your rights as a data subject, please review the Privacy Policy.
13 Responsible Gaming
xgo88 is committed to promoting responsible gaming and providing Members with the tools and support needed to maintain healthy gaming habits. xgo88's full Responsible Gaming policy is available as a standalone document. The following summary applies in all circumstances:
- Age Restriction. The Platform is strictly for adults aged 21 and over. xgo88 will take all reasonable steps to prevent underage access, including mandatory age verification at registration and KYC checks.
- Self-Assessment. Members are encouraged to regularly assess their gaming behaviour. xgo88 provides self-assessment tools within the account dashboard to help Members evaluate whether their gaming habits remain recreational.
- Deposit Limits. Members may set daily, weekly, or monthly deposit limits from their account settings. Reductions to deposit limits take effect immediately; increases are subject to a mandatory cooling-off period before activation.
- Session Time Reminders. Members may configure session time reminders to receive in-platform notifications after a specified period of continuous play.
- Cooling-Off Period. Members may request a cooling-off period of between 24 hours and 6 weeks, during which the account will be temporarily suspended. The Member may not reactivate the account or open a new account during this period.
- Self-Exclusion. Members who feel that gambling is causing harm may request permanent self-exclusion by contacting support at [email protected]. Self-exclusion is permanent and irrevocable for a minimum period of twelve (12) months.
If you believe that your gambling is becoming a problem, please contact our support team immediately at [email protected] or visit the Responsible Gaming page for further guidance and resources.
14 Amendments
xgo88 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material amendments will be communicated to registered Members via the email address on file or via a prominent notice on the Platform prior to the amendments taking effect. The "Last Updated" date at the top of this document will be revised to reflect any changes.
Your continued use of the Platform following notification of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to any amendment, you must stop using the Platform and may request account closure in accordance with Section 9 above. It is your responsibility to review this document periodically to ensure that you are aware of the current terms governing your use of xgo88.
15 Governing Law
These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which xgo88 is incorporated and holds its operating licence.
Nothing in this clause limits xgo88's ability to seek injunctive or other equitable relief in any jurisdiction where necessary to protect its intellectual property rights or to prevent irreparable harm.
Members acknowledge that online gambling regulations vary by jurisdiction. By using the Platform, you confirm that you have determined that doing so is lawful in your jurisdiction and that you accept full responsibility for compliance with applicable local laws. xgo88 makes no representation that the Platform is lawful in any particular jurisdiction outside the territories in which it is licensed to operate.
Indonesia Residents: If you are a resident of Indonesia, you acknowledge that online gambling regulation in Indonesia is subject to ongoing legislative development. You are solely responsible for ensuring your compliance with applicable Indonesian law at all times when using the Platform.