At xgo88, your privacy is a core operational principle, not an afterthought. This Privacy Policy explains what personal data we collect from you, why we collect it, how it is used and stored, with whom it may be shared, and what rights you hold over your own information. Please read this document in full before registering an account.
Every data exchange between your browser and the xgo88 Platform is protected by industry-standard TLS/SSL encryption. This ensures that your personal details, account credentials, and financial information cannot be intercepted in transit by any third party.
xgo88 does not sell, rent, or trade your personal data to advertisers, data brokers, or any other commercial third parties. Data sharing is strictly limited to service providers who assist us in operating the Platform, subject to binding confidentiality agreements.
We collect only the personal data that is necessary to deliver our services, comply with legal obligations, and keep your account secure. We do not collect data speculatively or hold it longer than necessary for its stated purpose.
As a Member of xgo88, you hold meaningful rights over your personal data — including the right to access, correct, and in certain circumstances request deletion of your information. We respond to data rights requests within thirty days of receipt.
xgo88 uses cookies and similar tracking technologies for session management, fraud detection, and platform analytics. We do not deploy third-party advertising cookies. You can manage your cookie preferences through your browser settings at any time.
xgo88 operates with Indonesian members at the centre of its data practices. Local payment data — including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and ShopeePay transaction records — is handled with the highest standard of care and retained only as long as legally required.
In this Privacy Policy, the following terms carry the meanings assigned below:
xgo88 is the data controller in respect of the Personal Data collected through the Platform. As data controller, xgo88 determines the purposes and means of processing your Personal Data and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.
All enquiries relating to this Privacy Policy or the processing of your Personal Data should be directed to xgo88's support team at the contact details provided in Section 15 of this document. xgo88 does not currently maintain a formally appointed Data Protection Officer; however, all privacy-related correspondence is handled with priority by our compliance team.
xgo88 collects Personal Data through several channels: directly from you when you register or use the Platform, automatically through technical systems as you navigate the Platform, and from third parties where permitted. The categories of Personal Data we collect are as follows:
xgo88 processes your Personal Data on one or more of the following legal bases, depending on the nature of the processing activity:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and identity verification | Performance of contract; Legal obligation (KYC) |
| Processing deposits and withdrawals | Performance of contract |
| Fraud detection and anti-money laundering checks | Legal obligation; Legitimate interests |
| Responsible gaming monitoring and intervention | Legal obligation; Legitimate interests |
| Customer support and dispute resolution | Performance of contract; Legitimate interests |
| Marketing communications (email, in-platform) | Consent (opt-in) |
| Platform analytics and performance optimisation | Legitimate interests |
| Legal claims and regulatory compliance | Legal obligation; Legitimate interests |
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, use the unsubscribe link in any marketing email or contact support directly.
xgo88 uses the Personal Data it collects for the following purposes:
xgo88 does not sell, rent, or otherwise commercially disclose your Personal Data to third parties. We share Personal Data only in the limited circumstances described below:
xgo88 operates internationally, and some of the Third-Party Service Providers we engage are located outside of Indonesia. As a result, your Personal Data may be transferred to, stored in, or processed in countries other than Indonesia. These countries may have data protection laws that differ from those in your country of residence.
Where such international transfers occur, xgo88 takes appropriate safeguards to ensure that your Personal Data receives a level of protection consistent with this Privacy Policy. These safeguards may include:
xgo88 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and profile data | Duration of membership plus 5 years after account closure |
| KYC and identity verification documents | Duration of membership plus 5 years after account closure |
| Financial transaction records | Minimum 5 years from date of transaction |
| Gaming and betting activity logs | Duration of membership plus 2 years after account closure |
| Customer support correspondence | 3 years from last communication |
| Marketing consent records | Until consent is withdrawn, plus 1 year thereafter |
| Device and technical log data | 13 months from collection |
| Self-exclusion records | Duration of exclusion plus 5 years after expiry |
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised so that it can no longer be associated with any identifiable individual. Where deletion is not immediately practicable due to technical constraints, xgo88 will isolate the data from further active processing until deletion can be completed.
The xgo88 Platform uses cookies and similar tracking technologies (including local storage objects and session tokens) to ensure the Platform functions correctly and to improve your experience as a Member. The categories of cookies we use are:
xgo88 does not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies. Your browsing activity on external websites is not monitored by xgo88.
As a Member of the xgo88 Platform, you hold the following rights in respect of your Personal Data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered account email address. We will respond within thirty (30) days of receipt.
xgo88 will not charge a fee for responding to a data rights request unless the request is manifestly unfounded or excessive. Where a fee is applicable, we will notify you in advance. We may require identity verification before processing a data rights request to protect against unauthorised access to your information.
Age verification is conducted at the point of registration and again as part of the KYC process before a Member's first withdrawal is processed. If xgo88 becomes aware that Personal Data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data and close the associated account, including returning any deposited funds in accordance with our account closure procedures.
If you are a parent or guardian and believe that a minor in your care has registered an account on the xgo88 Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action. We treat all such reports as a priority.
xgo88 implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Notwithstanding these measures, no method of data transmission over the internet or electronic storage is completely secure. xgo88 cannot guarantee the absolute security of your Personal Data. In the event of a data breach that poses a risk to your rights and freedoms, xgo88 will notify affected Members without undue delay and in accordance with applicable legal requirements.
The xgo88 Platform does not contain links to external third-party websites as part of its standard navigation or content. In the event that any promotional material or informational content contains a reference to an external resource, xgo88 is not responsible for the privacy practices of those external sites. This Privacy Policy applies solely to data collected and processed by xgo88 through the Platform at https://xgo88.bio.
We encourage you to review the privacy policy of any external website you visit independently. xgo88 has no control over, and accepts no responsibility for, the content or privacy practices of any third-party website that is not part of the xgo88 Platform.
xgo88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. The "Last Updated" date at the top of this document will be revised whenever a material change is made.
Where a change materially affects the way in which we process your Personal Data, we will notify you via the email address registered to your account and/or via a prominent notice on the Platform before the change takes effect. Your continued use of the Platform following notification of any amendment constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically so that you remain informed about how xgo88 collects, uses, and protects your Personal Data. If you have questions about any changes, please contact our support team as described in Section 15.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by xgo88, please contact us through the following channel:
For general account support, bonus queries, or payment-related questions, please visit our FAQ page or contact our support team via live chat. For information about xgo88's mission and values, please visit the About Us page. To review your obligations as a Member of the Platform, please read our Terms & Conditions.
Now that you understand how we protect your information, explore everything xgo88 has to offer — from live sports betting to premium casino games and slots. Join over 2 million members across Indonesia.